Our Promises
- Deliver work on time, every time - Which means that we will always agree with you a reasonable time scale to prepare your accounts and keep you informed of our progress.
- Keep you up to date of changes relevant to you - We guarantee to keep you up to date on tax changes relevant to you on a monthly basis as well as any changes specifically relevant to your business sector.
- Deliver FREE seminars/workshops - We will invite you to attend our free workshops designed to help improve your business and profits.
- Reply to every phone call within 3 working hours
- Reply to every email within one business day
- Provide a fixed fee - Wherever possible agree a fixed fee in advance for every piece of work, so you never receive a surprise bill.
- Speak your language - We will communicate in plain English and avoid technical jargon.
- Be contactable from 8am to 7pm - Our switchboard is open from 9am to 5.45pm. However you can get hold of a partner from 8am to 7pm on our mobile phones or our direct dial numbers which we will provide to you on request. You are free to make contact at any time you need us.
- Communicate, communicate & communicate - We will keep you informed on a regular basis about the work we are doing for you so that you are not left in the dark and are confident that your financial affairs are being dealt with in a timely and efficient manner.
- Be pro-active and not reactive - Many people will tell you this but we will demonstrate it in many different ways including carrying out a full and formal analysis of your tax and financial affairs annually and keeping your circumstances under constant review.
